Please ask your colleague to check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader. The Wondershare PDFelement program is one particularly good option to take a look at when finding such a viewer for your needs.Sorry for the delayed response and inconvenience caused. You will be surprised at what a 3D PDF viewer can do for you. This is to help you see what is in an item as made.
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